Refund & Cancellation Policy

All paid plans are paid for in advance through Razorpay: you pay first, then use the plan.

• Every plan today is a one-time plan (1 month or 6 months). It runs for its period and then ends. We never charge you again for it, and there is no auto-debit.
• Auto-renewing plans are not offered today. If we offer them in future, they will be clearly marked at checkout and will renew at the start of each new period. We will remind you at least 2 days before each renewal.

Paid plans are not refundable, except for the payment errors listed in section 3. That is why the free plan lets you try Dozi first, with the same guides and a limited number of chats.

• Duplicate charge: you were charged more than once for the same order or renewal.
• Not activated: your payment went through but your plan was not activated, and we cannot activate it within 48 hours of you telling us.
• Wrong amount: you were charged more than the price shown at checkout or in your renewal reminder, including a valid coupon that was not applied.
• Charged after cancelling: a renewal was charged after you cancelled before the renewal date.

Report the problem within 7 days of the charge.

Refunds are not given for:

• Change of mind.
• Partly used or unused time.
• Unused chat messages.
• Dissatisfaction with AI answers.
• A renewal you did not cancel before the renewal date.
• Closing your account.
• Suspension or termination for breaching our Terms.

This does not affect your rights under the Consumer Protection Act, 2019.

Email support@dozi.ai with:

• Your account email or phone number.
• The Razorpay payment ID (it starts with pay_ and appears on your receipt).
• The date and amount.
• What went wrong.

We will reply within 2 business days and decide within 7 business days.